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Cancellation & Refund

Consolidated version — August 14, 2026

1. Principle

Payments for DwellingVerify may be processed by Paddle as Merchant of Record.

2. Cancellation

Cancellation prevents renewal. Unless otherwise required, cancellation does not automatically entitle to a refund for the current period. Access continues until the end of the paid period.

3. Free Trial

The free trial does not constitute a waiver of consumer legal rights, including the right of withdrawal.

4. Right of Withdrawal

In France, the legal period is 14 days. For distance contracts, a free withdrawal feature is available (French provisions since June 19, 2026).

5. Refunds

A refund may be issued for: payment error, double billing, right of withdrawal, substantial Service defect, exceptional commercial decision.

6. Partial Refunds

When a partial refund is appropriate, its amount is determined by circumstances.

7. Procedure

Contact action@projectsandgo.com with: account email, Paddle order number, payment date, reason.

8. Timeframes

Indicative timeframe: see Paddle conditions.

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